Experience in marketing, client growth, research, digital, and consumer marketing. Skilled at building and cultivating strong relationships inside organizations. A results-oriented leader, able to develop and communicate a big-picture vision and strategy, and deliver results through practical execution. A hands-on team leader, results-driven, influential, and collaborative. Comfortable working in fast-paced environments under minimal supervision.
Technology & Tools
Salesforce | Service Now | Microsoft Dynamics | WordPress | DotNetNuke | Mural | Screaming Frog | Confluence | Jira | Adobe Creative Suite | Google Analytics | Google Search Console | Xamarin | Snagit
UX Researcher | Edward Jones
Conducting contextual inquiries, surveys, interviews, card sorting, focus groups, diary studies and useability testing with clients, investors, prospects, and financial advisors.
Information Technology Manager | St. Louis County
Led a key research initiative and deployed new strategies to improve all stages of the citizen journey. Built a state-of-the-art 311 Call Center, developed a new care knowledge base and established team-wide KPI's to effectively serve 1 million citizens across 90 municipalities.
Director of Digital Marketing | The Oakwood Group
Enhanced marketplace presence and placement opportunities for our project technologists. Specialized in security, managed services, application development, Power BI, and mobile application development.
Website Manager | First Bank
Rebuilt a 12-year-old website for a family-owned, 100-year-old mid-tier bank. Led this ground-up build with qualitative research then managed the project from discovery to deployment.
Product and Solutions Manager | Maritz
Improved the brand presence for franchised automotive dealerships. Led research to identify product solutions. Managed a business development team, led training, and built a new Opportunity Max company website.
The University of Iowa | Iowa City, Iowa | Bachelor's Degree | Communications Studies
Businesspersons Between Jobs | Board of Directors | Ballwin, MO
ALS Association Mid-America Chapter |Board of Directors (1992 – 2012)
Career Coach Speaker | BBJ | Beyond Networking | St. Louis, MO
Meal Server | St. Peter and Paul Homeless Shelter | Soulard, MO
Food Delivery Services | Circle of Concern Food Pantry | Valley Park, MO